Cara Lai has extensive experience in the market research and banking sectors, holding positions as Associate Director at Synovate and Ipsos between 2006 and 2012. Following this, Cara Lai served as Manager of Customer Experience at Hang Seng Bank from August 2018 to May 2021, and held various managerial roles in marketing at HSBC from August 2013 to June 2018, including Manager Marketing for Retail Banking and Wealth Management, Premier Proposition Manager, and Senior Premier Proposition Manager. Cara Lai earned a degree in Computer Engineering from The University of Hong Kong.
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