Carl Barnes

Carl Barnes is a dedicated professional specializing in business and operational management at HSBC, where they currently serve as Head Client Journeys. They have extensive experience in client relationship management and change management, having progressed through roles such as Client Service Executive and Lead Business Manager. In their earlier positions, they developed strong interpersonal skills and expertise in risk management and financial tracking. With a background in the military, they bring a unique blend of discipline and adaptability to their work in managing complex projects and enhancing client experiences.