Carlos Ortega is a seasoned analytics professional and VP of Customer & CLCM Analytics at HSBC, where they streamline analytical solutions for the customer lifecycle. Previously, they held several roles at HSBC, including Senior Manager for Personal & Payroll Loans Analytics and Manager of CRM Channel Management, leading initiatives that significantly boosted sales and market share. Carlos also served as a Credit Risk Project Leader and Senior Analyst, focusing on the development of risk origination strategies and analytical tools. They earned a degree in Actuaría from Universidad Anáhuac México and are currently an EMBA candidate at the Kellogg School of Management, advocating for diversity and LGBTQ+ leadership within their field.
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