Carrie Au has developed a robust career in CX strategy, experience design, and digital transformation, significantly impacting businesses within finance, telecommunications, and logistics. They have held key positions, including Business Analyst at OOCL (USA) Inc., Regional Digital Marketing Manager at Sun Life Financial, and Customer Strategy & Insights Manager at HKT. Most recently, Carrie served as a Business Transformation Program Manager at HSBC. Currently, they are pursuing a Bachelor of Arts (Hons) in Creative Media at the City University of Hong Kong.
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