Carys Dobbs is the Head of Implementation and Change Acceptance, having previously served as a Change Delivery Manager and Senior Network Change Coach at HSBC from 2020 to 2023. They have held various roles within HSBC, including Retail Branch Manager and Sales & Service Manager, where they demonstrated leadership and a commitment to customer service excellence. Carys received an MSc in Retail and Digital Banking from Cranfield University in 2023 and is currently pursuing a BSc in Psychology at the University of Newcastle-upon-Tyne.
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