Cecilia Mak is the Head of Transformation at HSBC Hong Kong, focusing on delivering business-focused solutions in financial crime risk management. With extensive experience in change management and business process re-engineering, Cecilia has held notable roles at Cathay Pacific Airways and HSBC Global Banking and Markets, where they led initiatives to streamline processes and enhance customer experiences. Cecilia is currently pursuing a Bachelor's degree in Applied Science & Engineering at the University of Toronto and a Master's degree in Business Information Technology at Middlesex University.
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