Celine Josset

Celine Josset has extensive experience in customer service and account management within the banking sector, particularly at HSBC. From March 2012 to January 2017, Celine served as a Bilingual Customer Officer at HSBC Retail Banking and Wealth Management, managing incoming calls from premier clientele in France and addressing complex requests. Following this role, Celine worked as a Client Service Specialist Analyst in HSBC Commercial Banking from January 2017 to October 2021, focusing on client relations and satisfaction in the domestic insurance sector. Currently, since October 2021, Celine holds the position of Senior Account Manager for cash management at HSBC, responsible for preparing client meetings, reporting, and managing a dedicated corporate client portfolio. Prior experience includes a Bilingual Customer Service Representative role at TD, assisting small businesses with customer inquiries and reconciliation issues. Celine holds a BTS in Notariat and a Baccalauréat in Communication and Human Resource Management from Lycée Maurice Ravel.