Charles Russell is a ServiceNow Architect at HSBC, having previously served as a ServiceNow Programme Architect at the same company. With extensive experience in change management and a proven track record in developing bespoke applications across multiple countries, they have held roles such as ServiceNow Technical Consultant at Engage ESM and Change Manager at the Royal Bank of Scotland. Additionally, Charles has a background in technology support and systems analysis from previous positions at the National Audit Office and Getronics. They hold a BSc in Social Politics from the London School of Economics.
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