Charlotte Miller is a change leader and managing director specializing in financial crime digital enablement at HSBC, where they provide shared services and technology partnerships. Previously, Charlotte held multiple roles at HSBC, including delivery director and IT project manager, and served as a systems analyst at both Npower and Cadbury Trebor Bassett. As a member of the Board of Trustees for the Royal Masonic Benevolent Institution Care Co., Charlotte chairs the Strategic Development & Delivery Committee, guiding the organization through significant change. Charlotte earned a Bachelor of Arts in Business Administration, Management and Operations from Sheffield Hallam University.
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