Chris Chipperfield is a transformational business leader with extensive experience in the Financial Services sector, having served as the Head of Financial Support and Complaint Handling at HSBC from 2015 to 2024. In this role, Chris led cultural change, digital transformation, and people development initiatives for a team of over 1,800 employees, contributing to significant growth and regulatory compliance in a complex global organization. Previously, Chris held various positions, including Chief of Staff for Global Sales and Distribution at HSBC Retail Banking and Wealth Management. Chris is currently pursuing a Master of Science in Retail and Digital Banking at Cranfield University and holds a Master’s degree in Philosophy, Politics, and Economics from the University of Oxford.
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