Chris Lu is currently the Assistant Vice President of Workforce Management at 汇丰, having previously served in various leadership roles such as Workforce Management Lead and Business Resources Analyst. With a strong foundation in call center operations and team management, Chris effectively oversaw large teams across multiple projects, ensuring operational efficiency and adherence to key performance metrics. Chris holds a Master's degree in Business Administration and Management from 武汉理工大学, completed in 2023. Their certifications include being a Certified Projects Data Analyst, a Project Management Professional, and a Certified Data Analyst.
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