Chris Pugh currently serves as the HSBC GTS Senior Transformation Manager at HSBC Global Services UK, where responsibilities include leading a digital transformation program involving Microsoft Copilot, digital query management deployment, and trade services risk reduction initiatives. With a tenure at HSBC dating back to 1996, Chris has held various roles, including Integrated Data Solutions Programme Manager, where a new peer-to-peer invoice finance solution was designed and implemented, and Project Manager within the central transformation team, focusing on software development projects that enhance growth and compliance. Previous positions also include managing six sigma transformation programs for operations, leading a processing team in GTRF operations, and developing HSBC's first digital electronic invoice finance solution, showcasing a strong emphasis on operational management and process improvement throughout the career.
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