Chris Whitehead is an experienced Incident Management Lead with over 20 years in service management, primarily at HSBC, where they managed incident response for Finance & Foundations technology and served as Service Quality Manager. Previously, Chris worked at Morrisons as a Retail Assistant. With a strong foundation in zSeries operations and a comprehensive understanding of ITIL processes, Chris has expertise in incident, change, and problem management, overseeing complex service recovery actions across more than 2000 services. Chris holds A levels from Thomas Rotherham College.
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