Craig O'Neill is a seasoned Training and Capability Manager with over 30 years of experience in retail banking, showcasing exceptional expertise in sales, compliance, and customer service excellence. Previously, Craig held various managerial roles at ANZ, where they spearheaded compliance, change management, and regional mortgage strategies, leading teams to achieve outstanding results. Currently, Craig facilitates training sessions across Asia Pacific at HSBC while pursuing degrees in Accounting and Business. Their analytical mindset and customer-centric approach have consistently driven employee engagement and performance throughout their career.
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