Crystal Chan is a Senior Manager in Personal Banking and CLCM at HSBC's WPB Hong Kong. Previously, they served as a Senior Innovation Manager in Partnership Development & Innovation for RBWM Digital Asia Pacific, where they identified new opportunities in response to evolving commercial landscapes and customer behaviors. Their past experience also includes a role as Senior Digital Product Manager focused on customer onboarding for domestic, cross-border, and investment services. Crystal emphasizes the need for continual experimentation and adaptation in innovation strategies.
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