Daniel Carrillo is a seasoned professional with extensive experience in contact center operations and financial services. They served in various executive roles at Banamex from 1997 to 2004, including Director of Customer Service and Digital Strategy for the Contact Center. From 2004 to 2011, they held the position of Regional Director of Customer Service for Citibank in Latin America, where they developed strategies for customer experience across multiple markets. Currently, Carrillo is the Director of the Contact Center at HSBC Retail Banking and Wealth Management, where they design strategies for sales and service operations. They hold an MBA from IPADE and degrees in Business Reengineering and Finance from ITAM and UIC, respectively.
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