Danny Shaw

Danny Shaw is a dynamic and results-driven Contact Management Delivery Lead at HSBC, with a strong track record in operational excellence and optimizing customer contact strategies. With experience in leading cross-functional teams to achieve high-quality service outcomes, Danny excels in coordinating the end-to-end delivery of contact management solutions, enhancing customer engagement processes, and implementing data-driven improvements to elevate service performance. Previous roles at first direct included CRM Delivery Lead, Data Analyst, and Team Manager. Danny holds a degree from the University of the West of Scotland.