Deepika Sainani -

Deepika Sainani is an Assistant Vice President specializing in Service Mapping and Customer Experience, currently focused on ensuring operational excellence at HSBC. With a background as an Operations Manager, Deepika previously led a team of 20 in fraud prevention, emphasizing efficiency and regulatory compliance. Deepika's earlier roles at Amazon included Investigator and Quality Specialist, where they contributed to enhancing customer safety and team performance. Deepika holds an MBA in Human Resources Management from Sikkim Manipal University and is currently advancing their project management skills through certifications in Excel Macros and PRINCE2.