Dhruba Bakshi is a Senior Manager in CIB Transformation at HSBC, bringing nearly 20 years of experience in strategic leadership and operational efficiency. Dhruba has led global transformation programs aimed at cost reduction and revenue generation, achieving multi-million dollar savings. With expertise in retail and commercial banking, payments transformation, and shared services, Dhruba has managed operations spanning over 5000 FTEs and implemented ISO standards across multiple regions. Dhruba’s career includes roles in quality assurance at Wipro BPO and operational excellence at Bank of America Continuum India. Dhruba holds a diploma in hotel management from IHM, Pusa.
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