Diego Jiménez

Diego Jiménez is a seasoned professional in operations and support management with extensive experience in the payments industry. Currently serving as the L1 Merchant Support Manager at PayRetailers since June 2021, Diego leads a team focused on providing high-quality service to global merchants. Previous roles at PayRetailers include Operations Governance Manager, where Diego implemented operational standards and KPIs, Payments Operations Manager, responsible for designing procedures for inter-departmental collaboration, and Claims Team Lead, overseeing dispute resolution processes. Diego's earlier career includes roles in technical support and editorial positions, complemented by degrees in Journalism from Universidad Internacional de las Américas and incomplete studies in Spanish Philology at Universidad de Costa Rica.