Dinesh Mahi is a Senior Engineering Manager and Cluster Product Owner for a suite of Service Management tools and applications at HSBC. With over 20 years of experience in development, testing, support, and maintenance across various domains, Dinesh currently defines and delivers the strategy and roadmap for several Service Management tools, managing a global team of 40 professionals. Dinesh collaborates with senior leadership and architecture teams to implement a service management transformation program and leads the migration of multiple tools into the Service Now platform. Dinesh holds a Master of Computer Applications from Bharathidasan University and a Bachelor of Science in Computer Science from Osmania University.
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