Dinesh Soni is an experienced professional in workforce management, currently serving as AVP WFM at HSBC. Dinesh previously held positions including Manager - WFM at Concentrix and Firstsource Solutions Limited, where responsibilities included managing operations, budgeting, and client satisfaction in the telecom sector. Dinesh's career also includes roles at IBM Global Process Services and Sitel, focusing on resource optimization and team leadership. Dinesh earned a degree from DAV College between 1999 and 2003.
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