Donna Falzon

Donna Falzon is an experienced professional in operations and management, with a robust career largely spent at HSBC in various leadership roles. From November 2024 to January 2018, Donna served as the Head of Third Party Management & Business Oversight, leading a team of 200 FTE across Malta and the UK to enhance customer service delivery. Previous positions included Team Manager at HSBC Global Shared Operations Contact Centre Malta, managing approximately 400 FTE, and Head of Audit, focusing on internal PPI audits. Prior to HSBC, Donna was the Head of Operations at HSBC Global Banking and Markets, overseeing significant operational aspects with a €2 million budget. Earlier in the career, Donna held the role of Brand & Marketing Manager at Lenovo. Academic qualifications include a First Class Honours Bachelor of Arts degree in International Marketing and Languages from Waterford Institute of Technology.