Ehatesham Hussain is a Senior Consultant Specialist at HSBC, where they are responsible for the creation and governance of data environments within IT Service Management. Previously, as a Global Knowledge Architect and Lead Technical Writer in HSBC Retail Banking and Wealth Management, they contributed to the Group Knowledge Management Program by developing high-quality business policies and procedures. Ehatesham possesses extensive knowledge in Knowledge Management tools and has experience in creating documentation for technical products, API development, and conversational banking chatbots. Currently, they are pursuing a Master of Business Administration in Finance, following a Bachelor of Science in Microbiology.
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