Fouad Mohamed is currently the GCCSO Academy Manager at HSBC, where they collaborate with stakeholders to streamline processes and improve workflow efficiency. Previously, they served as a UK Customer Service Representative and an International Customer Service Representative at Vodafone UK Limited. Their experience includes managing projects, monitoring team performance, resolving conflicts, and providing guidance to ensure customer excellence. Fouad holds a Bachelor of Laws (LLB) degree from Alexandria University, which they completed in 2020.
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