Hatem Ramadan is the AVP of Regional Governance & Oversight for Collections and Fraud Credit Control Services (FCCS) at HSBC, specializing in credit control services, risk management, and customer experience. With over 13 years of diverse experience across banking, insurance, telecommunications, and BPO industries, Hatem has developed a robust skill set in debt settlement, quality assurance, and training. Hatem's previous roles include serving as an Independent Lawyer and various positions in collections management at HSBC, where engagement with multiple regions, including Europe, the Middle East, and Asia Pacific, allowed for deep insights into operational governance. Hatem holds a Bachelor of Laws (LL.B.) in Public Law from Cairo University.
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