Helen Wild

Helen Wild serves as the Global Head of Operational Risk and Resilience at HSBC, where they have pioneered initiatives to improve customer experience and service quality over the past four years. Previously, they held the role of Global PMO Lead and established a clear architectural framework for operational resilience. Currently pursuing a Bachelor of Science in Mining and Mineral Engineering from Sheffield Hallam University, Helen is driven by a commitment to talent development and fostering an inclusive work environment. Their data-driven approach and focus on creating diverse teams have led to significant advancements in operational risk management.