Himanshu Garg is currently the Assistant Vice President of Workforce Management at HSBC, where they lead capacity planning and performance management across various global locations. With over 16 years of experience, they have previously served as the Manager of Workforce Management at Concentrix and held positions at IBM and Vertex Customer Management India. Himanshu possesses extensive knowledge of WFM tools and has been recognized for their contributions with multiple awards, including the Extra Miler Award and the WFM Heroes Award. They earned a Bachelor of Engineering in Mechanical from the Bhilai Institute of Technology.
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