Ivy Zhao is the Head of Customer Communication, drawing on 20 years of experience in customer relationship management. Ivy has held various roles, including Customer Service Manager at Walmart from 2010 to 2014 and Customer Care Manager for APAC at Payoneer from 2017 to 2018. Ivy also served as Branch Manager at AEON Retail Co., Ltd. between 2014 and 2015 and as Director of Global Business Development at LEPOW International LLC from 2015 to 2016. Most recently, Ivy worked as Senior Manager for Digital and Channels in Wholesale Banking at HSBC from 2022 to 2024.
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