Jacek Janik

Jacek Janik is a Service Operations Manager EMEA with a robust background in information technology and services. Starting their career as a Customer Service Advisor at Capgemini, they quickly progressed to Incident Manager and then Major Incident Manager at IBM, demonstrating leadership and a commitment to continuous improvement. Most recently, they served as a Team Leader of Major Incident Management at HSBC, where they focused on recovering technology systems and fostering effective collaboration among teams. Jacek holds a Bachelor's degree in Architecture from Wyższa Szkoła Techniczna w Katowicach.