Jag V. is an accomplished IT Programme Manager specializing in ServiceNow, automation, RPA, and AI within the capital markets sector. Previously, they served as a Vice President at Citi, where they developed and deployed ServiceNow globally for approximately 10,000 users, and later held the position of Senior Vice President, leading Process Automation and Global Configuration Management. Currently, Jag works at HSBC, where they accelerate platform delivery and introduce governance models to enhance supplier engagements and drive strategic change initiatives. With a strong background in IT service management, Jag has a proven record of delivering large-scale transformational change and achieving significant cost savings.
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