James D'Souza

James D'Souza has extensive experience in customer service and operations management within the banking sector, having held various roles at Citibank and HSBC. At Citibank, James worked from March 1994 to March 2018, starting as an Administrative Assistant and advancing to positions such as Customer Service Manager and Cash Operations Manager, responsible for managing client relationships and operational processes. James later served as Operations Specialist I and Underwriter II at HSBC from February 2019 to January 2020, focusing on risk management and compliance in retail banking. James holds a Master of Business Administration in Finance from Hamdard University, obtained between 2002 and 2005.