James Lau is the Head of Business Management at HSBC, where they lead strategic initiatives and operational excellence. They previously served as a Senior Operational Manager at HSBC from 2018 to 2022 and have held various positions, including Business Analyst at CGI from 2006 to 2015 and Process & Measurement Manager at G4S from 2003 to 2006. Their career began as a Database Test Analyst at Legal & General from 2001 to 2002.
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