James Mold is a senior business analytics manager with over 15 years of experience in reporting, business analytics, sales, marketing, and customer relationship management. They have extensive expertise in the UK financial services and retail banking market, focusing on developing analytical insights and recommendations to address strategic issues. Having worked at First Direct from 1996 to 2010, James currently serves as a Senior Manager in Insight, Analytics & Regulatory Liaison at HSBC. A natural leader, they have a proven record of successfully implementing key operational and strategic developments within budget and timelines.
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