Jamie Fox is a Strategic Transformation and Colleague Journey Lead with over 18 years of experience in leadership, program management, and strategic planning. Currently serving as the Global Head of Service Management & Journey Design at HSBC, Jamie has previously held roles such as Colleague Journey Lead at NatWest Group and Head of HR Service Optimisation at the Royal Bank of Scotland Business. Jamie excels in driving transformational change through the adoption of new methodologies and technologies, while fostering strong relationships with stakeholders at all levels. Jamie holds a Bachelor of Applied Science in Geography from Venice International University and a Bachelor's degree in Geography from Coventry University.
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