Jason Pelletier is a results-driven leader with extensive experience in contact centre strategy and customer experience, currently serving as the Senior Manager of Global Channel Strategy at HSBC. They have a strong background in operational excellence, having previously led global service delivery strategies that significantly improved SLA performance. Jason's notable experience includes deploying AI-powered speech analytics at HSBC, which resulted in substantial call volume reductions across multiple markets. They hold a degree in Applied Marketing from McGill University and a College degree in Business Management Operations and Marketing from Vanier College. Jason is committed to delivering innovative solutions that enhance customer satisfaction and optimize performance.
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