Jayne Hydes is an experienced HR professional currently serving as the Head of People Services and HR COO. Previously, Jayne held roles including Senior Business Delivery Manager and People Strategy Lead at first direct from 2019 to 2020, where they led organizational design activities. Prior to that, from 2017 to 2019, Jayne was a Senior Project Manager at HSBC, leading a team focused on contact center strategy. Jayne attended Heckmondwike Grammar School & College from 1993 to 2001.
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