Joanna Lee is a seasoned professional currently serving as the Division Head of Customer Journey and Engagement in Business Banking. With a background that includes roles as a Liabilities and Propositions Manager at HSBC Commercial Banking and a Compliance and Global Standards Manager in the COO Office, Joanna has demonstrated expertise in strategy, innovation, and business development. In addition to her extensive experience in financial services, Joanna is pursuing a Master's degree in Professional Accounting at The Hong Kong Polytechnic University and a Bachelor's degree in Actuarial Science, Economics, and Statistics at the University of Toronto.
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