Joe Hendry is currently the Escalation Transformation Lead in the Digital Business Services Chief Controls Office at HSBC, where they lead a global team in a complex transformation programme. They have a strong background as a Risk, Controls, and Change specialist, with previous roles as Director of Business Risk & Controls at Citi and Non-Financial Risk Project Lead at HSBC. Joe brings extensive experience from major banks, including interim management at Lloyds Banking Group and operational risk leadership at RBC. They are a Chartered Accountant trained in a Big 4 firm, with a focus on risk management, compliance, and transformation strategies across various financial sectors. Joe is actively pursuing a degree in Financial Services at the Institute of Risk Management, along with other qualifications in accounting and project management.
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