John Dixon

John Dixon is an accomplished banking executive with extensive experience at HSBC since 2007, currently serving as the Global Head of Service Quality. In this role, John has successfully led the design and implementation of the Global Wealth and Personal Banking (WPB) Service Quality Framework across 33 markets. Previous positions at HSBC include Global Head of Conduct for WPB Group Customer Channels and Senior Manager roles, where John oversaw conduct frameworks and customer-focused quality initiatives. Prior to HSBC, John worked at Lloyds Banking Group as a Senior Product Manager in Travel Services and as a Business Development Manager, and at Symmetry plc as a Business Development Manager. John holds a Bachelor of Applied Science in Aeronautical/Aerospace Engineering Technology from the University of the West of England.