John Morgan currently serves as the AVP Customer Journey, bringing extensive experience from previous roles including Senior Central Account Review Analyst - KYC and Sr. CDD Services Analyst at HSBC. They began their career at Our Lady of Victory as an FSA/Cook from 2007 to 2010. Morgan has also held various positions at HSBC, including CCSR Customer Service Representative and Business Banking Representative. They are currently studying Business Administration and Management at Erie Community College.
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