John S. is a strategic and results-driven senior leader with over 10 years of experience in managing and optimizing outsourced and captive operations, ensuring regulatory, risk, and corporate compliance. They have a proven track record in building high-performing teams and enhancing service delivery through process improvements and technology integration. John has held various key roles, including Finance Hub Performance Manager at Merlin Entertainments and Head of Global Shared Services at Precisely. Currently, they serve as the Head of BPO Operations at HSBC.
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