Jonathan L.

Jonathan L. is a strategy and operations leader with 13 years of experience in the financial services industry. They have held various roles at Santander UK, including Branch Director, where they managed a team of 19 and significantly improved service scores. At Travelex, Jonathan led the Global Retail Strategy & Performance and drove operational and performance initiatives across multiple markets. They have also served as a Senior Manager and Global Product Owner at HSBC, focusing on CRM solutions and sales process management. Jonathan holds a Bachelor of Science in Geography from the University of Liverpool and an ILM Level 4 Diploma from Leeds Beckett University.