Kara Richards is the Global Head of Client Experience Design for HSBC Corporate and Institutional Bank, where they lead the design of client experiences that unite products, services, and channels globally. They have a successful track record in the financial services sector, having served as the Head of Client Care at Bank of America and held various leadership positions at Barclays and Nordea. With a Bachelor of Business Administration in Marketing from The Ohio State University and two MBAs focused on Strategy and Innovation, Kara is passionate about leveraging customer insights to enhance experiences across both physical and digital channels.
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