Ken Lau

Ken Lau is a data-driven business leader specializing in retirement operations and contact center management in Asia. Currently serving as the Head of Client Operations & Reporting at HSBC, Ken is committed to advancing operational excellence through analytics and transformation. They have previously held key leadership roles at Manulife, where they significantly contributed to customer advocacy and insights across various Asia markets. With a strong background in strategy, customer experience, and data analytics, Ken is known for their people management skills and fostering a collaborative work environment that drives innovation. Ken's educational credentials include an MBA from the Australian Graduate School of Management and a Commerce degree with a focus on marketing from the University of Saskatchewan.