Ketul Shah is a strategic leader with expertise in fintech, operations, technology, and risk management. They have a history of driving efficiency and customer satisfaction across various roles, including as Area Operations Manager at ICICI Bank and Senior Manager at HSBC. Currently, Ketul is the Group Lead for Quality Assurance in Employee Relations Investigations at HSBC, where they are establishing a global team to enhance process effectiveness. They hold a Chartered Accountant designation from The Institute of Chartered Accountants of India and have received multiple awards for their leadership and contributions throughout their career.
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