Laikei Choi is currently serving as the Private Banking Onshore Stream Lead Customer Experience at HSBC, where they lead projects to enhance customer experience and provide training in Lean Six Sigma methodologies. Previously, Laikei held various roles, including Operational Excellence Manager at Commonwealth Bank and Senior Fund Accountant at Colonial First State, where they received multiple awards for their contributions to productivity and continuous improvement. Laikei has a solid educational background, having earned certifications in Lean Six Sigma and diplomas in Banking and Finance as well as Financial Planning.
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