Laura Pugh is a seasoned professional currently serving as the Senior UK Customer Redress Operations and Oversight Lead at HSBC in Birmingham, England. With extensive experience in retail banking, Laura has held various managerial positions including Business Continuity Manager and Customer Experience Manager between 2022 and 2025. Laura has a strong background in employee engagement and development, complemented by a diploma in Financial Services Management from the Institute of Financial Services. Throughout their career, Laura has demonstrated a commitment to enhancing customer experience and operational oversight.
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