Leigh Capule

Leigh Capule has a robust background in contact center operations and project management, with extensive experience at HSBC from May 2014 to February 2022. Initially serving as Department Manager, Leigh oversaw overall management of contact center operations. Subsequent roles included Project Manager for Migrations and Capacity Management, where consultation services were provided to stakeholders for streamlining processes and managing business migrations. Additionally, Leigh held positions as Assistant Vice President of Operations, Academy Manager, Assistant Trainer, and Contact Center Service and Sales Consultant, demonstrating expertise in training and customer service. Leigh earned a BA in Mass Communication from Pamantasan ng Lungsod ng Maynila between 2001 and 2004.