Leigh Oehler Smith serves as the Senior Vice President and Head of US Mortgage at HSBC, where they oversee various functions, including customer acquisition and mortgage processing. With a career spanning over 15 years at HSBC, Leigh has led significant initiatives, such as the in-sourcing of the bank's retail mortgage origination process, which notably improved customer satisfaction and reduced costs. Previously, they held several leadership roles, including Vice President and Market Manager for Western New York and Senior Vice President of Residential Mortgage Operations. Leigh advocates for diversity, equity, and inclusion as the National Executive Co-Chair for HSBC’s employee resource group for gender diversity and has been recognized multiple times for their leadership contributions. Currently, they pursue a Bachelor’s and Master’s degree in Economics at the University at Buffalo.
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